Privacy Policy and Information Obligations

Your privacy is of utmost importance to Big Bass Splash. In accordance with the General Data Protection Regulation (GDPR) and the specific data protection laws of Austria, we hereby inform you comprehensively about how we collect, process, and protect your personal data. This policy applies to all users who use our services or interact with our platform.

Identity and Contact Data

When you register or contact our support, we collect basic information such as your name, date of birth (for age verification), and your email address. This data is necessary to confirm your identity and enable secure access to our services.

Technical Usage Data

Each time you access Big Bass Splash, data transmitted by your device is automatically logged. This includes your IP address, browser type, operating system version, referrer URL, and the date and time of the server request. This data helps us with error diagnosis and warding off cyber attacks.

Transaction and Payment Data

If you use payment services on our platform, we collect information about your transactions, such as amounts, times, and the chosen payment method. We do not store complete credit card data; these are processed directly by our certified payment service providers.

Communication Data

All correspondence with our customer service via the email address [email protected] is stored. This serves quality assurance, efficient processing of your requests, and documentation in case of legal disputes.

We process your personal data only if one of the following legal bases applies:

• Contract performance: Processing is necessary to fulfill the terms of use agreed with you.
• Legal obligation: We must store certain data to comply with legal requirements in Austria (e.g., anti-money laundering or age verification).
• Legitimate interest: We process data to improve our services, perform analyses, and ensure IT security.
• Consent: If you have explicitly given us permission (e.g., for receiving newsletters).

The data we collect is used for clearly defined purposes:

1. Provision and management of your account with Big Bass Splash.
2. Conducting security checks and age verification (18+).
3. Personalization of the user experience and optimization of technical performance.
4. Processing support requests and complaints.
5. Compliance with regulatory standards and legal reporting obligations in Austria.

We store your data only for as long as necessary to achieve the stated purposes. After account termination, certain data remains stored for a period of up to seven years due to legal retention obligations (e.g., tax regulations for transaction data). Data that is no longer needed for these purposes is regularly deleted or permanently anonymized.

Big Bass Splash employs advanced technical and organizational measures to protect your data from unauthorized access, loss, or manipulation. We use SSL encryption for all data transfers and restrict access to personal data to employees who absolutely need it for their work. Please note, however, that no transmission method on the internet is 100% secure.

We only share data with trusted service providers who support us in operating the platform (e.g., hosting providers, IT security companies). If data is transferred to countries outside the EU/EEA, we ensure that an adequate level of data protection is maintained through EU standard contractual clauses.

According to the GDPR, you have extensive rights:

• Right to information: You can find out what data we have stored about you.
• Right to rectification: You can have incorrect data corrected.
• Right to erasure: Under certain conditions, you can request the deletion of your data.
• Right to restriction: You can have the processing of your data restricted.
• Right to data portability: You can request your data in a machine-readable format.
• Right to object: You can object to processing based on legitimate interest.

To exercise these rights, please contact us at [email protected].